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Flooding and water leaks

Defects to the structure of your property

Rodent and pest infestation

Damp or mould issues

Boilers and Electrics

Problems with the roof, windows, gutters and drains

For FREE housing advice, call 0800 612 4690
Helping families across the UK
9am - 9pm - 7 days a week

Housing Disrepair Claims

What can I claim for?

We evaluate claims on a case to case basis. Areas you can potentially claim for are:

  • Compensation for living in a property with disrepair
  • Personal property that has been damaged due to disrepair
  • Injury to your health caused by the disrepair.

How can i claim?

We will to respond to all phone enquiries made between 9am and 9pm immediately and all online enquiries within 24 hours. Postal enquiries are responded to within 48 hours of being received.

How much could I receive?

Our primary aim is to get your home repaired to your solicitor’s standard not to the landlord’s standard. Everyone has a legal right to live in a well maintained property.

A landlord will offer compensation depending upon the severity of the disrepair and the length of time,compensation varies on a case to case basis.You can also claim for any personal items you have had to replace due to the disrepair.

For a claim to succeed you must have advised your Landlord. We can assist in helping you do this free of charge.

Housing Disrepair HelplineHelping tenants since 2015

0800 612 4690

Damp, mould or repairs ignored?

For council and housing association tenants

Get free, no-obligation advice about repairs and possible compensation.

We also help leaseholders. We cannot help private tenants.

Get your free callback

First, tell us about your housing situation.

Which applies to you?

Select your landlord type to continue.

Leave your name and phone number. Our team will contact you to discuss your repair problems.

    Get a FREE consultation with a housing expert

    By requesting a callback, you ask Housing Disrepair Helpline to contact you about your enquiry. Read our privacy policy.

    We cannot help with private tenancies.

    You can contact Shelter or Citizens Advice for information about your repair rights.

    Council housing estate
    25,000+tenants helped
    11 yearshelping tenants get repairs and compensation
    Free advicewith no obligation to proceed

    A simple first step towards getting help

    Tell us what is happening in your home. We will explain your options.

    1

    Request a callback

    Choose your landlord type and leave your name and phone number.

    2

    Talk through the repairs

    Tell our team about the problems, how long they have lasted and what you have reported to your landlord.

    3

    Free home inspection

    We will visit your home to inspect the issues, free of charge.

    Is your home affected by these problems?

    We can discuss a range of unresolved repair issues.

    Damp & mouldLeaks & floodingBroken windowsHeating problemsRoof damagePest infestations

    Keep photos and copies of your repair reports if you have them. You do not need to upload anything to request a callback.

    Get free advice

    Your questions answered

    Who can use this service?

    This service is for council tenants, housing association tenants and leaseholders with unresolved repair problems. We cannot help private tenants.

    Do I need to have reported the repairs?

    Tell us whether you have reported the problems to your landlord and what happened next. Our team can explain the next steps based on your circumstances.

    Is the initial advice free?

    Yes. Your initial advice is free and you are under no obligation to proceed. If a solicitor takes on your claim, they will explain their funding arrangement and any fees before you agree.

    Can I receive compensation?

    Compensation may be available depending on the condition of your home, the landlord’s responsibilities and the evidence. A solicitor will assess your individual case; repairs or compensation are not guaranteed.

    Is Housing Disrepair Helpline a solicitor?

    Housing Disrepair Helpline is a claims management company. We help assess enquiries and connect suitable claimants with specialist solicitors from our panel.

    Ready to talk about your repairs?

    Start with free, no-obligation advice.

    Request my free callback