Worried about the cost of taking legal action over repairs your landlord has failed to carry out? A No Win No Fee agreement can help you access legal representation without paying your solicitor’s fees upfront, subject to the terms of the agreement.

Housing Disrepair Helpline can help council and housing association tenants explore their options and connect eligible claimants with a specialist housing disrepair solicitor.

What does No Win No Fee mean?

No Win No Fee commonly refers to a Conditional Fee Agreement, or CFA. This is a written agreement between you and your solicitor setting out when their fees are payable and what counts as a successful outcome.

What happens if my claim succeeds?

Your solicitor may recover costs from your landlord and deduct an agreed amount from your compensation. Ask for a written breakdown of any success fee, VAT, insurance premium and other charges before signing. The deduction depends on your agreement.

What happens if my claim fails?

Under a typical agreement, you do not pay your solicitor’s fees if the claim fails. However, you could still face other costs, including your landlord’s legal costs or expenses incurred during the claim.

Your solicitor should explain whether insurance covers these risks, its exclusions and when any premium is payable. Cancelling a claim or breaching your agreement can also lead to charges. No Win No Fee does not automatically mean there is no financial risk.

How can Housing Disrepair Helpline help?

Housing Disrepair Helpline has helped over 25,000 tenants get their homes fixed and obtain compensation over the last 11 years.

As a claims management company, Housing Disrepair Helpline works with a panel of solicitor firms specialising in different housing disrepair issues. This can benefit claimants by helping them find a firm with experience relevant to their circumstances.

Problems you can discuss with Housing Disrepair Helpline include persistent damp and mould, water leaks, defective windows, heating problems and other unresolved repairs. Tell us what is wrong, when you reported it and how your landlord responded.

Housing Disrepair Helpline helps you find legal support. Your appointed solicitor assesses the claim, advises on funding and handles the legal work. Acceptance on a No Win No Fee basis depends on the solicitor’s assessment.

What should I have ready?

Keep photographs, repair reports, messages to your landlord and a timeline of the problems. These can help your solicitor understand the condition of your home and the steps already taken to get repairs completed.

Frequently asked questions

Is No Win No Fee available for every housing disrepair claim?

No. A solicitor must assess your circumstances and decide whether they can offer this funding arrangement.

Will I keep all my compensation?

Not necessarily. Any agreed deductions should be explained in writing before you sign.

Does Housing Disrepair Helpline act as my solicitor?

No. Housing Disrepair Helpline is a claims management company that connects eligible claimants with specialist solicitors. Your appointed solicitor provides legal representation.

Find out whether you could claim

If you are a council or housing association tenant living with unresolved repairs, contact Housing Disrepair Helpline on 0800 612 4690 to discuss your circumstances and whether a specialist solicitor could help.

No Win No Fee is subject to assessment and the solicitor’s agreement. Fees and other costs may apply in the circumstances explained above.