Housing Disrepair Helpline
China Works, 9 Albert Embankment, London
- Kieran came around to my property today was on time very helpful and polite pleased with the service thanks Kieran and the housing disrepair helpline. … More
- Very professional and thorough consultation done by Kieran Marchesan. Happy with the service. 10/10
- We had Albert H come to the house. He was super kind and polite and professional but was also really personable and my dog liked him which is also a good … More sign. I liked that he was a man of faith too, I'm not, but I respect that he had boundaries and was clear calm and confident about it.All round great. I feel hopeful that our home and our lives will be less damp and less stressful.
- Kieran was really great, he explained how everything works very well. Thanks!
- Kieran, has been really helpful, understanding and compassionate.He helped me make an account and explain the process of how engaging with Housing disrepair, … More would help.
- Amazing people. Highly recommended fast and easy to deal with.Experts in their field and I wouldn’t go to anyone else.
- Kieren came to my house on time patiently did his job, he is a good listener is a very good and willing to help very well mannored thank you kieran and … More to his team for helping
- Arrived on time introduced himself very clearly with identification very polite and well spoke viewed all errors in the property. Explained the terms of … More conditions regarding the policy of the solicitors handling left a business card so that I could contact them at any time even offered to remove his shoes at the door very respectable and thank you very much
- Albert Hobbs did a stellar job! Couldn’t be happier. Super efficient, close eye to detail and helpful tips for the future. Highly recommend.
- Assessor turned up on time, he was very thorough and extremely helpful. Albert Hobbs, you're a saviour. If everyone I deal with is as efficient then … More I'm sure my flat will be sorted in no time at all.
- It was a great experience all through out, from the moment the assessor came into my home all the way to the compensation. Very delightful and professional … More staff. Always available when I need to voice a concern.
- The service I received was brilliant and they were able to help me get some much needed compensation for the damaged the damp had caused.
- Melissa was very empathetic, I had been in a long running battle with my Housing Association and my roof was getting worse.
- Absolutely brilliant service.Marc who dealt with my case, was amazing and I’m forever grateful for everything that was done for me :).
- This company has helped me begin the fight with my council. They have been very supportive so far . Hope we can now get the rest of the work done to a … More satisfactory standard
- Very helpful!Thankyou so much
- I would give 5 but case still open. But what I will say is the response time is extremely quick, straightforward no nonsense staff I've dealt with … More have been fantastic and helpful
- Hi liam i rate you 5stars for the help you have given me and i also mathew thanks again rosemary
- Ever since I called for support on a stress time with my landlord I felt very please if the results with housing disrepair who help me get through this … More and very much appreciated their support and still grateful for the progress you have done for me and thank you for your continued support on my case
- Housing disrepair have been really helpful and quick at getting onto my housing association to carry out numerous jobs, very helpful definitely recommend … More
- Great advice, helpful and honest highly reccomend. Got me help extremely quick
- I Spoke to housing disrepair today ,wev had somebody come to our home immediately to take pictures with great communication and explanation to what happens … More next.(Our housing association are absolutly awful )We had a call litterally one hour after the visit to go through all works and explain everything in each and every detail.Within 48 hours a solicitor will call and go through more .Wev been advised and assured that every single job that needs doing WILL be completed and the housing will try and do the jobs all of a sudden .DONT let your housing do this ,everything has to go through solicitor to get everything done properly .I'm so greatful I stumbled across housing disrepair because we truly are at the end of our tether.Now we have HOPEThankyou so much .
- The Team at disrepair Albert embankment was excellent and very supportive.many thanks
- I would like to say the professionalism and high level of service received by Kieran today has definitely been reassuring during this time and he has represented … More the company well. He communicated well and was respectful. An asset to the company.
- The team at disrepair was amazing. I did have Issues with the Solicitor calling me as I work and when giving the days I could take the call they never … More called.The Disrepair team I cannot thought they helped me and answered all my questions.
- I am very impressed with Kieran's service and professionalism today. Very thorough with explanations and what happens next. Will recommend them any … More time.
- Thank you so much for your help.
- Very professional, helpful and polite
- I couldn't fault Liam at all. I got in touch this morning about our landlord L&Q I've sent whatsapp pictures all day then he called me at … More around half 2 this afternoon and he's already got the ball rolling to get our landlord to sort out our house that is absolutely appalling. I just hope this all gets sorted because this has been an absolute nightmare, but Liam didn't care how many pictures I kept sending he was patient and on the case !
- Was in desperate need of help with an on going issue of mould in my property,my landlord just wasn't interested,I have thick mould on the walls ceilings,it's … More now ruined my carpet and my fridge,the walls run with water even where the electric points are,I found this company on Google,I called them straight away,within an hour or two a lovely guy called me back,he was very friendly polite and professional,we covered most things in that phone call which was great,my solicitor then put all the evidence across to my landlord,so we are now awaiting a response,I have a feeling that the out come will be very successful,I will update once I know more,these guys are amazing,it's not just mould they deal with,dont delay get in touch with them,you won't be disappointed
- After months of my Council not helping fix the problem, this service alternatively was super helpful! Their employee Albert Hobbs was very understanding … More and clear about what can be done moving forward. Very much appreciated.
- Albert from the Housing Disrepair Helpline team was great, super attentive and giving me all the information that I needed. I called their offices and … More the next day they came over and within 3 days I had a solicitor in charge of my case. Looking forward to getting my leak sorted soon.
- Fantastic Liam was amazing he understood everything I was saying and knows what to do next so very happy with the service nice to no that someone is always … More here to help when in need and being ignored by the council thank you wonderful service
- Came on time and he was really professional. He was respectful and I would recommend!
- On the 24th January 22 I had Albert to visit my property on the issues I Currently have. He was very respectful and explained very well on the next step … More and what the Housing Disrepair helpline will do next.Thank you and I look forward to the next steps to help my claim.M R Cathnott
- Albert was so helpful…He called to say he was on his way..once here was very friendly…he answered all my questions with ease.. explained everything to … More me and was all round a lovely person really polite.
- From the start we were kept informed what our Land lord was saying or trying to do The Housing Disrepaur team explained what was going to happen and if … More we needed to do anything.For anyone in the same boat as us , I would highly recommend the Housing Disrepair team to you.We didn't think our landlord would do what was needed for us and make the changes.
- Very quick turnaround happy with initial progress awaiting outcomeProfessional outfit excellent customer - serviceRecommend
- So far they have responded and acted very fast. I am awaiting the outcome but so far so good.
- I have been trying for almost a year to get the housing association who manages our block of flats to come out and assess a leak caused by exterior wall … More damage but have been ignored and treated like a joke until I contact Housing Disrepair Helpline.Housing Disrepair Helpline contacted me the very next day and now we are FINALLY actually getting this situation resolved. I strongly recommend this service and will personally be telling other people who live in my block to also use this service.
- The service I have had from your team, has been A+.And this service advisors are all ways happy to help and as and when I need my advisor for eney more … More help or advice, he is happy to help.
- The Housing Disrepair team have been very helpful, and quick with their respons, and sent out one of their officers, called Albert who was super professional. … More
- Very happy with this service very good to me got all my problems sorted would recommend them to anybody that has problems with their landlords
- I've been waiting over two-and-a-half years for my balcony to be fixed it is unsafe for us to use the council will not take responsibility for it … More and I had enough of going to them completing and getting nowhere I decided to use housing disrepair and I'm not getting anywhere with housing I just can't believe how fast they are sorting it out for me I'm just glad I called and thank you to Liam for your help
- Housing disrepair Helpline are keeping in touch to see how things are progressing
- Anthony was a young professional on his attention to the problems and relevant questions.
- Kieran came round to my flat ro take a look at my disrepair in the kitchen done a grate job for me grate service polite young man understands the in and … More out of what I was saying about the damage thanks for a helping hand
- Excellent service, Liam was polite, friendly and very helpful, would recommend, they put me in touch with a good solicitor who help get the disrepair to … More flat sorted
- Very efficient and keep in contact frequently was happy to take on my case
- I contacted housing disrepair helpline because my housing association did not provided me with an specific day for my leak repair so I though I will need … More some help to get my leak sorted because I did report it 6 months ago. Liam at housing disrepair helpline was very helpful and explained to me the process I needed to follow in order to get my leak fixed. I signed the contract, got contacted by Harpreet who works in the lawyer firm who I sent my lease contract and also explained me how the process will start. After 10 days I signed the contract I did receive a visit from a surveyer and the building managed of my housing association who decided to come to inspect my leak for the firts time after 6 months I reported the leak so they had assured me that works will start the following week so unfortunately I had to cancel the contract with housing disrepair helpline, Liam and Harpreet were both very nice and helpful so I will keep in touch with housing disrepair helpline just in case my housing association doesn't start the works they have promised me.
- Great company to work with
- I have been having issues with mice infestation in my home as a result of poor repair work on my property with lewisham homes for over 5 years. The team … More Liam in particular have been really excellent and supportive in answering questions. The case is still in process so I cannot speak on the finalised outcome but overall things have been great so far. I cannot fault a thing.
- Very professional , helpful and straight forward
- Polite and accommodating service, dealt clearly with my queries.
- I am a young tenant, luckily I found the Housing Disrepair Helpline. I was quite nervous at first as I was unsure of my rights and the processes I should … More follow to ensure I don't get in trouble/do anything wrong.
Within one week they had sent a chartered surveyor to my property to gather evidence on damage to my property. Liam then walked me through all of the legal documents for the law firm they were putting me in touch with to represent me. All I really had to do was show someone around and sign a few pieces of paper. Had a great experience with all staff who were so helpful and understanding. Barnes solicitors is also an excellent company whom deal with the legal side of things and really played hardball with the council for me and my family.
If you have damage to your property and are unsure who to go with, or even unsure of what to do in the first place, take it from me these are the guys you want.
Every other company is an imitation, trying to get close to the high standards and level of service offered at the Housing Disrepair Helpline.
Thank you to everyone on your team, my property is being fixed as I write this. - The people are very friendly very efficient. They have been such a big support to me.I would like to thank you so very much for all you help and kindnessLisa … More Willcocks
- Easy to deal with and helpful. We didn’t go through the process as the repair did get done but they were supportive despite of this
- Very quick response came next day and took photos and details of disrepair very good service
- After contacting housing disrepair helpline they sprang into action and got things moving I was also pleased when they managed to get me compensation from … More my landlord thank you guys. I would recommend you to anyone who has difficulty with their landlord
- They do all they can to get to the bottom of your issues, they are also very kind n polite
- Very helpful and respectable. I would recommend this team to my friends and family.
- Very helpful, good communication, kept me updated as to what going on. Would use this company again.
- Great company to work with,fantastic customer service. Roshan he was professional and helpful.I would definitely recommend him to else ones.:-):-)
- Great company to work with,fantastic customer service. Roshan he was professional and helpful.I would definitely recommend him to else ones.:-):-)
- Roshan has helped us amazingly, and answered all questions I’ve had. Thank you very much. I can’t wait to sort out all of my housing issues!
- Housing disrepair helpline have been amazingLiam Osullivan has honestly been amazing help with my subsidence serious damp and mould claim he has accepted … More and passed on.He’s been very helpful I must say Sonia a lady in his team too was very helpful tooI highly recommend anybody with housing disrepair issues to please contact the housing repair helpline as they can assist you further.Service was excellent.
- Wonderful, rapid response and so far I couldn't be happier. Having people in my corner who understand and don't judge has been a total weight … More off my shoulders. Thank you all!
- Very efficient and do well with customer service, helpful service they helped me get a solicitor and were very informative
- This is a very good community helping people with they're houses! It really helps and is a lovely thing to do.
- I've had a good experience with housing disrepair so far. They're still dealing with my case . All I can say so far communication has been very … More good .
- They are very good and quick and help so easily.
- Amazing customer service highly recommend !!
- Good service
- Great communication from the team and transparency. Explained everything in great detail and answered all my questions. Didn’t make me feel silly or embarrassed. … More Really supportive too. Once my housing association received the letter from my solicitor they sent a surveyor to inspect my property. He signed off on all of my requested repairs and more. Overall a great experience.
- Got me in touch with a decent solicitor and all being sorted now.had a lovely gentleman called Liam
- I liked how quick the process took to send off my disrepair application Liam was very professional thank you .
- Very helpful and efficient. Would recommend to anyone for sure.
- Very professional, sincere and overall very efficient service, I would highly recommend!
- Housing disrepair team were so kind and helpful especially Liam who guided me through the process I have had an ongoing issue or wrotting wood window frames … More leading to heavy condesation and heat loss and have been put in touch with a solicitor at no cost to myself
- I received outstanding help from Liam and Kieran, they were very patient with me and the communication and response times were amazing. I would definitely … More recommend using their service.
- The lawyers were excellent! They gave me life again I feel proud of the home I have. I have been asking the council for repairs for 10 years and they neglected … More me. The lawyers acted quickly in 6 months they managed to do more than I can ask for. The kitchen is now fully repaired, mould is gone, all the cracks around the house are fixed. My walls were even painted.
- Called today and spoke to a lovely lady who forwarded my details and got me in touch with someone straight away. Spoke to a very nice man called Liam who … More gave me all the advice and guidance I needed. After answering some short questions and signing off some forms I am on my way to getting a solicitor. The process was done very quick. I recommend this team!
- Having battled my housing association for almost 2.5 yrs i did some research and contacted this company to check what my options were, I can only say that … More they were fantastic ! Liam was incredibly helpful, supportive and understanding. Everything was explained clearly and i can now rest easy knowing its in the hands of professionals. I would highly recommend these guys !! Thank you again for your support and help, and to anyone else considering this process go to these guys they are excellent.
- The service for this group are outstanding! they have made us feel important and carried through with what they said they will.. they have been very supportive … More with reassuring checking in with calls and emails and making sure that we are receiving the best care. Liam who is working on the case has been so great couldn't have asked for anyone else better. Thank you so much to the team for such a brillaint service and help and especially Liam who has been here from the start you've been amazing.
- Outstanding service from Liam who quickly assessed our case and referred to the solicitor.I would highly recommend their services.Thank you.
- This company is amazing i was helped by a male called Liam he was kind extremely friendly an very helpful and he made it very easy for me to get the help … More I needes for my flat and I would highly recommend them to anyone who is in need.
- Really friendly people, unfortunately they cant help.me at the moment ,but are there for me when i need themCant do enough to help youI would recommend … More them above all the rest
- Excellent service, could not be more helpful and looking forward to my home being repaired - will recommend!
- I’m very happy with housing repair especially with Liam and he done everything for me for what I needed help for and I recommend to anyone for Liam for … More help
- I contacted housing disprepair on 30th jan 2021when I experienced another leak from the roof. At my wits end. Found this service online and filled in the … More contact form. By Monday morning 1st feb i got a call from Liam who was very friendly, empathetic to my situation and handled my case very swiftly. I was referred to a solicitor and within 24 hours was assigned a solicitor and client care letter all sorted to start work on my claim.Outstanding service and would like to thank Liam for A+++++ customer service.
- Nice person to deal with on phone "liam" will listing to any questions i have, well pleased,
- Absolutely brilliant very fast reliable service I dealt with Liam from the housing disrepair helpline he was fantastic definitely recommend him and his … More services. 6
- Lion was very helpful with my case and got me the help i needed
- Great company!
- I spoke to Liam today, who helped and reassured me that they will deal with my issues. I’m very grateful cause as a disabled resident I felt I’m not been … More heard by my housing association. Thank you for taking time out to listen to me. God bless.
- I’m very happy with this service housing disrepair with Liam and was very good communication, now my case been referred to solicitor so waiting for repair … More of licking to be done. I highly recommended this free of charge service for everyone their landlords are don’t do their duty’s
- Great! All fixed and I got compensation!It was great to see Sanctuary Housing being made to finally get the damp repaired once the solicitor got on to … More them after making excuses to me for so long.I love my home once again!
- Great company, with great staff and they were very helpful from start to finish, put me onto a excellent solicitor, who got my front door replaced and … More compensation aswell, would recommend them to everyone I know
- Couldn't be more grateful for what HDH have done for me. My flat has been terrible for years - damp, mould, cold, poorly insulated etc. I had contacted … More my landlord but they didn't bother to do anything about it. I found HDH, they came round and appointed a solicitor. Repairs have already begun, I've been compensated - feels like I have a new flat! Thank you HDH!
