Housing Disrepair Helpline IconHousing Disrepair Helpline

9 Albert Embankment, London

4.3 114 reviews

  • Avatar Mathew Davies β˜…β˜…β˜…β˜…β˜… a month ago
    The service I have had from your team, has been A+.And this service advisors are all ways happy to help and as and when I need my advisor for eney more … More help or advice, he is happy to help.
  • Avatar CDBRADLEY1981 β˜…β˜…β˜…β˜…β˜… 3 months ago
    Excellent service, Liam was polite, friendly and very helpful, would recommend, they put me in touch with a good solicitor who help get the disrepair to … More flat sorted
  • Avatar Kay Cooke β˜…β˜…β˜…β˜…β˜… 4 months ago
    Very efficient and keep in contact frequently was happy to take on my case
  • Avatar Sofia Maldonado β˜…β˜…β˜…β˜…β˜… 5 months ago
    I contacted housing disrepair helpline because my housing association did not provided me with an specific day for my leak repair so I though I will need … More some help to get my leak sorted because I did report it 6 months ago. Liam at housing disrepair helpline was very helpful and explained to me the process I needed to follow in order to get my leak fixed. I signed the contract, got contacted by Harpreet who works in the lawyer firm who I sent my lease contract and also explained me how the process will start. After 10 days I signed the contract I did receive a visit from a surveyer and the building managed of my housing association who decided to come to inspect my leak for the firts time after 6 months I reported the leak so they had assured me that works will start the following week so unfortunately I had to cancel the contract with housing disrepair helpline, Liam and Harpreet were both very nice and helpful so I will keep in touch with housing disrepair helpline just in case my housing association doesn't start the works they have promised me.
  • Avatar Graham Davids β˜…β˜…β˜…β˜…β˜… 5 months ago
    Great company to work with
  • Avatar Treshs World β˜…β˜…β˜…β˜…β˜… 6 months ago
    I have been having issues with mice infestation in my home as a result of poor repair work on my property with lewisham homes for over 5 years. The team … More Liam in particular have been really excellent and supportive in answering questions. The case is still in process so I cannot speak on the finalised outcome but overall things have been great so far. I cannot fault a thing.
  • Avatar Mark Walton β˜…β˜…β˜…β˜…β˜… 6 months ago
    Polite and accommodating service, dealt clearly with my queries.
  • Avatar Fethi Khodja β˜…β˜…β˜…β˜…β˜… 6 months ago
    Very professional , helpful and straight forward
  • Avatar Cameron Watson β˜…β˜…β˜…β˜…β˜… 6 months ago
    I am a young tenant, luckily I found the Housing Disrepair Helpline. I was quite nervous at first as I was unsure of my rights and the processes I should … More follow to ensure I don't get in trouble/do anything wrong.
    Within one week they had sent a chartered surveyor to my property to gather evidence on damage to my property. Liam then walked me through all of the legal documents for the law firm they were putting me in touch with to represent me. All I really had to do was show someone around and sign a few pieces of paper. Had a great experience with all staff who were so helpful and understanding. Barnes solicitors is also an excellent company whom deal with the legal side of things and really played hardball with the council for me and my family.
    If you have damage to your property and are unsure who to go with, or even unsure of what to do in the first place, take it from me these are the guys you want.
    Every other company is an imitation, trying to get close to the high standards and level of service offered at the Housing Disrepair Helpline.
    Thank you to everyone on your team, my property is being fixed as I write this.
  • Avatar Lisa Willcocks β˜…β˜…β˜…β˜…β˜… 6 months ago
    The people are very friendly very efficient. They have been such a big support to me.I would like to thank you so very much for all you help and kindnessLisa … More Willcocks
  • Avatar R β€œRB007” B β˜…β˜…β˜…β˜…β˜… 6 months ago
    After contacting housing disrepair helpline they sprang into action and got things moving I was also pleased when they managed to get me compensation from … More my landlord thank you guys. I would recommend you to anyone who has difficulty with their landlord
  • Avatar Walworth Microgreens β˜…β˜…β˜…β˜…β˜† 6 months ago
    Easy to deal with and helpful. We didn’t go through the process as the repair did get done but they were supportive despite of this
  • Avatar Yvonne Hill β˜…β˜…β˜…β˜…β˜… 6 months ago
    Very helpful, good communication, kept me updated as to what going on. Would use this company again.
  • Avatar Theresa George β˜…β˜…β˜…β˜…β˜† 6 months ago
    Very helpful and respectable. I would recommend this team to my friends and family.
  • Avatar Amy Davies β˜…β˜…β˜…β˜…β˜… 6 months ago
    They do all they can to get to the bottom of your issues, they are also very kind n polite
  • Avatar Kim Daly β˜…β˜…β˜…β˜…β˜… 6 months ago
    Very quick response came next day and took photos and details of disrepair very good service
  • Avatar Barid Sb β˜…β˜…β˜…β˜…β˜… 7 months ago
    Great company to work with,fantastic customer service. Roshan he was professional and helpful.I would definitely recommend him to else ones.:-):-)
  • Avatar Farid Sb β˜…β˜…β˜…β˜…β˜… 7 months ago
    Great company to work with,fantastic customer service. Roshan he was professional and helpful.I would definitely recommend him to else ones.:-):-)
  • Avatar Nuur Abdi β˜…β˜…β˜…β˜…β˜… 7 months ago
    Roshan has helped us amazingly, and answered all questions I’ve had. Thank you very much. I can’t wait to sort out all of my housing issues!
  • Avatar GRACIE PETER β˜…β˜…β˜…β˜…β˜… 7 months ago
    I've had a good experience with housing disrepair so far. They're still dealing with my case . All I can say so far communication has been very … More good .
  • Avatar suroth ali β˜…β˜…β˜…β˜…β˜… 7 months ago
    They are very good and quick and help so easily.
  • Avatar Melissa Frempong β˜…β˜…β˜…β˜…β˜… 7 months ago
    Amazing customer service highly recommend !!
  • Avatar Meriem Derouel β˜…β˜…β˜…β˜…β˜… 7 months ago
    This is a very good community helping people with they're houses! It really helps and is a lovely thing to do.
  • Avatar Aaron Hogg β˜…β˜…β˜…β˜…β˜… 7 months ago
    Good service
  • Avatar Lee Boulding β˜…β˜…β˜…β˜…β˜… 7 months ago
    Very efficient and do well with customer service, helpful service they helped me get a solicitor and were very informative
  • Avatar Louise Phoebe'sMummy β˜…β˜…β˜…β˜…β˜… 7 months ago
    Wonderful, rapid response and so far I couldn't be happier. Having people in my corner who understand and don't judge has been a total weight … More off my shoulders. Thank you all!
  • Avatar Louise β˜…β˜…β˜…β˜†β˜† 7 months ago
    I would have given 5 stars for LIAM as he WAS EXTREMELY CARING & PROFESSIONAL & helpful. However put 3 as the rating is for the company so would … More have put 0 for the other member of staff ( which was the actual surveyor who was supposed to come to assess my home he was the complete opposite . Unhelpful uninterested even put me off totally by saying they didn't deal with compensation etc ... shame as if I had got Liam from the start I would most probably have gone with the company.
  • Avatar Rosanna Ansell β˜…β˜…β˜…β˜…β˜… 7 months ago
    Housing disrepair helpline have been amazingLiam Osullivan has honestly been amazing help with my subsidence serious damp and mould claim he has accepted … More and passed on.He’s been very helpful I must say Sonia a lady in his team too was very helpful tooI highly recommend anybody with housing disrepair issues to please contact the housing repair helpline as they can assist you further.Service was excellent.
  • Avatar Taneisha Fowler β˜…β˜…β˜…β˜…β˜… 8 months ago
    Great communication from the team and transparency. Explained everything in great detail and answered all my questions. Didn’t make me feel silly or embarrassed. … More Really supportive too. Once my housing association received the letter from my solicitor they sent a surveyor to inspect my property. He signed off on all of my requested repairs and more. Overall a great experience.
  • Avatar Saddy James β˜…β˜…β˜…β˜…β˜… 8 months ago
    I liked how quick the process took to send off my disrepair application Liam was very professional thank you .
  • Avatar Gloria Haslem β˜…β˜…β˜…β˜…β˜… 8 months ago
    Housing disrepair team were so kind and helpful especially Liam who guided me through the process I have had an ongoing issue or wrotting wood window frames … More leading to heavy condesation and heat loss and have been put in touch with a solicitor at no cost to myself
  • Avatar Jermaine Stephenson β˜…β˜…β˜…β˜…β˜… 8 months ago
    Very helpful and efficient. Would recommend to anyone for sure.
  • Avatar Michael Parkin β˜…β˜…β˜…β˜…β˜… 8 months ago
    Very professional, sincere and overall very efficient service, I would highly recommend!
  • Avatar James Barnes β˜…β˜…β˜…β˜…β˜… 8 months ago
    Got me in touch with a decent solicitor and all being sorted now.had a lovely gentleman called Liam
  • Avatar shukri ali β˜…β˜…β˜…β˜…β˜… 8 months ago
    I received outstanding help from Liam and Kieran, they were very patient with me and the communication and response times were amazing. I would definitely … More recommend using their service.
  • Avatar Marta Lopes β˜…β˜…β˜…β˜…β˜… 8 months ago
    The lawyers were excellent! They gave me life again I feel proud of the home I have. I have been asking the council for repairs for 10 years and they neglected … More me. The lawyers acted quickly in 6 months they managed to do more than I can ask for. The kitchen is now fully repaired, mould is gone, all the cracks around the house are fixed. My walls were even painted.
  • Avatar Francesca Hilson β˜…β˜…β˜…β˜…β˜… 9 months ago
    This company is amazing i was helped by a male called Liam he was kind extremely friendly an very helpful and he made it very easy for me to get the help … More I needes for my flat and I would highly recommend them to anyone who is in need.
  • Avatar Carrie Woodison β˜…β˜…β˜…β˜…β˜… 9 months ago
    Called today and spoke to a lovely lady who forwarded my details and got me in touch with someone straight away. Spoke to a very nice man called Liam who … More gave me all the advice and guidance I needed. After answering some short questions and signing off some forms I am on my way to getting a solicitor. The process was done very quick. I recommend this team!
  • Avatar Marcin B β˜…β˜…β˜…β˜…β˜… 9 months ago
    Outstanding service from Liam who quickly assessed our case and referred to the solicitor.I would highly recommend their services.Thank you.
  • Avatar Aaliyah Ward β˜…β˜…β˜…β˜…β˜… 9 months ago
    Great company!
  • Avatar Roxanne Hollick β˜…β˜…β˜…β˜…β˜… 9 months ago
    Lion was very helpful with my case and got me the help i needed
  • Avatar Kim Silk β˜…β˜…β˜…β˜…β˜… 9 months ago
    Absolutely brilliant very fast reliable service I dealt with Liam from the housing disrepair helpline he was fantastic definitely recommend him and his … More services. 6

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"Following constant disinterest from my housing association in terms of required repairs, I decided to contact the housing disrepair team to finally be heard. I have found the team pleasant and down to earth in their approach and look forward to working with them further to finally get the children and I living in appropriate conditions."

5

Julia O'Hara (via TrustPilot)

"They were really fast and professional to get me in touch with the right people due to my ongoing housing issues. I recommend these guys!"

5

Maggod Funny (via TrustPilot)

"If you are having extreme difficulties with repairs, as I was, this is the right place to get help. Outstanding response: quick and clearheaded. I was so upset and confused. I was also being intimidated and treated with contempt by Council Repairs.This helped me to push back on that and repairs are now being taken care of. Have a chat to Liam to find out how you can get the job done!"

5

Joy Thompson (via TrustPilot)

"Housing disrepair has been fantastic so far . I reached out to them following my issues with mice infestation they acted promptly to get the case rolling . The case is not yet finalised but so far things have been great. Especially with Liam who has been exceptional . Can’t fault a thing so far"

5

Treshs Ward (via TrustPilot)

"Very efficient and keep in contact frequently was happy to take on my case"

5

Kay Cooke (via Google)

"The people are very friendly very efficient. They have been such a big support to me. I would like to thank you so very much for all you help and kindness."

5

Lisa Willcocks (via Google)

"Very helpful, good communication, kept me updated as to what going on. Would use this company again."

5

Yvonne Hill (via Google)

"Very helpful and respectable. I would recommend this team to my friends and family."

4

Theresa George (via Google)

"Amazing customer service highly recommend!"

5

Melissa Frempong (via Google)

"Very professional, sincere and overall very efficient service, I would highly recommend!"

5

Michael Parkin (via Google)

"The lawyers were excellent! They gave me life again I feel proud of the home I have. I have been asking the council for repairs for 10 years and they neglected me. The lawyers acted quickly in 6 months they managed to do more than I can ask for. The kitchen is now fully repaired, mould is gone, all the cracks around the house are fixed. My walls were even painted."

5

Marta Lopes (via Google)

"I received outstanding help from Liam and Kieran, they were very patient with me and the communication and response times were amazing. I would definitely recommend using their service."

5

Shukri Ali (via Google)

"Louis, my housing solicitor really helped with my situation. He forced L&Q to do the works they should have been doing. He kept me updated every step of the way and even got my bedroom fully redecorated and I got a whole new bedroom suite. He even got them to paint my kitchen and hallway."

5

Joyce Phillips

"This actually works I was successful and got everything I asked for and compensation"

5

Ms Akua (via Facebook)

"My solicitor was excellent and very professional. There was no messing around and my house was fixed perfectly and I even got Β£8000 in compensation. 10/10 service!"

5

Felicia Appiah, Newham

"10/10 service. Excellent service. The housing solicitor was very good with handling the case, and as soon as she got involved the landlord started moving with the repairs. Once all the works were done, there have been no more issues. Would recommend Housing Disrepair Helpline"

5

Beverley Williams, Lambeth

"I am so grateful for HDH help and over the moon with my new kitchen and the heating now keeps me warm in the cold winter months"

5

Josephine Dunne

"I was very happy with how swiftly the works were carried out and how the solicitor’s were able to get repairs done that I’ve been trying to get fixed for 6 years!"

5

Gemma Gabriel

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