A severe water leak...
Mrs Phillips, an 89 year old lady living alone, has been an L&Q tenant for 30 years.
In Late 2017, Joyce had a severe water leak that caused her bedroom ceiling to collapse.
After countless calls to L&Q the leak got worse and Joyce was forced to sleep on her 2 seater living room sofa, as her bedroom was not safe and had water constantly dripping in.
Joyce called the Housing Disrepair Helpline at the end of January as the weather was getting colder and she was still sleeping in her living room. We visited Joyce the following day and appointed her a solicitor immediately. Her housing solicitor, Louis, issued legal proceedings against the landlord and ensured the work was carried out to the highest possible standard. Mrs Phillips was also awarded several thousand pounds in compensation.
"Louis, my housing solicitor really helped with my situation. He forced L&Q to do the works they should have been doing. He kept me updated every step of the way and even got my bedroom fully redecorated and I got a whole new bedroom suite. He even got them to paint my kitchen and hallway."
Joyce Phillips