Our story
Housing Disrepair Helpline was founded in 2015 by Will Angood, driven by a passion for housing and supporting tenants’ rights.
What began with one man and a bag of leaflets has grown into a team of over 25, built around helping tenants and leaseholders get their homes fixed. For us, a successful outcome means improving the condition of a home as well as pursuing compensation where appropriate.
We work with a panel of experienced solicitors who have spent many years dealing with tenant, leaseholder and shared owner disrepair claims. Working with a panel gives us access to different firms, helping us identify suitable legal support for each person’s circumstances.
Housing Disrepair Helpline is a claims management company. We gather initial information and help people access legal support; the appointed solicitor assesses the claim, explains the funding agreement and handles the legal work.
Our company and regulation
Housing Disrepair Helpline is a trading name of Flybell Limited, company number 09549090, incorporated on 18 April 2015. Registered office, as recorded at Companies House: G01 9 Albert Embankment, Albert Embankment, London, England, SE1 7SP.
Flybell Limited’s FCA reference number is 836324 — view the Financial Services Register entry. Claims management regulation transferred from the Ministry of Justice’s Claims Management Regulation Unit to the Financial Conduct Authority on 1 April 2019.
Explore our published success stories, or read client reviews.
Meet our team
Will Angood
Commercial Director
Matthew Noonan
Operations Director
Graham Anstee
Office Manager
Aaliyah Ward
Operations Manager
Albert Hobbs
Business Development Manager
Kieran Marcheson
Claims Manager
Andre Soares
Claims Manager
Kaydian Russell
Regional Claims Manager
Will Angood
Commercial Director
Will launched Housing Disrepair Helpline in 2015, with a bag full of leaflets and a desire to assist housing tenants to get their homes fixed. Since 2015 the company has grown to over 25 employees and over 25,000 tenants and leaseholders have had their homes fixed due to Housing Disrepair Helpline.
Will is the lead on marketing matters at HDH and has also overseen the launch of additional brands such as Medical Negligence Consultant, Serious Injury Consultants and the Right to Light division.
He is a passionate supporter of Chelsea football club both home and away, and enjoys walking his Patterdale Terrier.
Matthew Noonan
Operations Director
Matthew joined Housing Disrepair Helpline in 2018, as a consultant to start with. He has always had a desire to assist housing tenants to get their homes fixed.
He was then on the road helping tenants all over London. He has since worked his way up to Operations Director. He also doesn't only have a great relationship with his clients he also has a great relationship with his colleagues. He has been voted employee of the year two years in a row.
Matthew is the lead on operations matters at HDH and oversees the assessors on the road. He also has daily contact with the solicitors that we work with.
He is a passionate supporter of Millwall football club both home and away and enjoys spending time with family and friends which also means spending time with work colleagues because we are all one big family.
Graham Anstee
Office Manager
Graham joined HDH in 2021, after years of customer service experience in the hospitality industry. He helped the launch of additional brands such as Medical Negligence Consultants and Serious Injury Consultants.
Outside of work Graham enjoys learning about London's history and architecture, and going on walking tours.
Aaliyah Ward
Operations Manager
I'm an Operations Manager with five years in the housing disrepair sector, passionate about turning fast-paced environments into smooth, compliant, and efficient operations. I love keeping all the moving parts aligned - from people to processes - and I'm always ready to roll up my sleeves and get things done.
Outside of work, you'll usually find me planning my next trip, hunting down new food spots to try, getting lost in a good book or an animal documentary and occasionally convincing myself it's finally time to go to the gym!
Albert Hobbs
Business Development Manager
Albert Hobbs is a Property Inspector with over 10 years of experience within the housing and property sector. He specialises in the inspection and diagnosis of residential building defects, including damp and mould, water ingress, condensation, drainage issues, and housing disrepair. Throughout his career, Albert has carried out thousands of property inspections, providing detailed assessments, defect diagnosis, and evidence-based reporting for housing providers, legal professionals, and private clients. Known for his thorough approach and attention to detail, he is committed to delivering clear, impartial, and professional inspections that help identify the root causes of property defects and support effective resolutions.
Kieran Marcheson
Claims Manager
Kieran joined HDH in the leafleting team, and quickly progressed through the company ranks, as a Property Assessor to Senior Claims Advisor, and now Claims Manager. Kieran is an expert property assessor, and has received many positive reviews regarding his excellent client care.
Kieran enjoys spending time with his young family and supporting Chelsea football club both home and away.
Andre Soares
Claims Manager
André joined HDH in 2021 as part of the leafleting team and quickly distinguished himself through his strong work ethic. His dedication and performance enabled him to progress rapidly through the company ranks, moving into a Property Assessor role before being promoted to Senior Claims Advisor and now serving as Claims Manager. André is widely regarded as an expert property assessor, consistently demonstrating technical knowledge and professionalism in his work. He has received numerous positive reviews highlighting his excellent client care, clear communication, and commitment to achieving the best outcomes for customers. His progression within HDH reflects both his capability and his ongoing contribution to the team's success.
Andre likes playing football, also plays semi-professional football, but also enjoys trying new things and travelling around the world.
Kaydian Russell
Regional Claims Manager
Kaydian joined HDH in 2023 as a Claims Advisor and has since progressed to Senior Claims Advisor through consistent performance and commitment to the role. Kaydian is recognised for providing excellent client care and has received positive feedback for a professional supportive approach.
Outside of work, Kaydian enjoys spending time with family and going on holiday.