Hackney Council Housing Disrepair: Tenant Reports 15 Years of Mice, Unsafe Windows and Mould
15 October 2026 · Housing Disrepair News
Years of mice, mould and unsafe windows.
A Hackney Council tenant has been referred to a specialist housing disrepair solicitor after reporting problems dating back to 2011.
Housing Disrepair Helpline is assisting a Hackney Council tenant in East London who reports serious housing disrepair, including mice, an unsafe bedroom window, cold draughts, defective doors, gaps in skirting boards and bathroom mould.
Despite repeated complaints and contractor visits, the tenant reports that the necessary repairs have not been completed.
Housing Disrepair Helpline has now appointed the tenant with a leading housing disrepair solicitor to investigate the problems and pursue repairs and compensation.
Hackney Council Tenant Reports Serious Housing Disrepair
The tenant reports experiencing problems at the Hackney Council property since 2011.
The reported issues include:
- Mice infestation: Ongoing problems with mice, including droppings discovered behind the oven.
- Dangerous bedroom window: A bedroom window reportedly appears at risk of falling out when opened.
- Defective doors: Large gaps around the entrance and balcony doors allow cold draughts into the property.
- Gaps in skirting boards: Openings throughout the property may be allowing mice to enter.
- Bathroom mould: Mould growth around the bathroom window and bath sealant.
The tenant states that Hackney Council has been contacted more than 50 times and estimates that contractors or surveyors have attended on over 50 occasions.
Although previous water leaks have reportedly been repaired, the tenant says several other problems remain unresolved.
These are allegations reported by the tenant and have not yet been independently established.
Hackney Council Tenant Could Receive Compensation
Tenants may be entitled to compensation where their landlord has failed to fulfil its legal repairing obligations.
Housing Disrepair Helpline has calculated an illustrative compensation estimate based on 15% of the rent during the reported period of disrepair.
| Details | Amount |
|---|---|
| Monthly rent | £680 |
| Problems began | 2011 |
| Period of disrepair | Approximately 15 years |
| Total rent during period | £122,400 |
| Estimated compensation rate | 15% |
| Potential compensation | £18,360 |
Based on this calculation, the Hackney Council tenant could potentially receive approximately £18,360 in compensation.
This is an illustration only and not a confirmed valuation. It is subject to limitation rules, changes in rent, the severity of the disrepair, supporting evidence and the solicitor’s assessment. Compensation is not guaranteed.
You can read more about housing disrepair compensation.
Housing Disrepair Helpline Appoints Specialist Solicitor
Housing Disrepair Helpline has appointed the Hackney Council tenant with a leading housing disrepair solicitor.
Established in 2015, Housing Disrepair Helpline has helped over 25,000 tenants get their homes repaired and obtain compensation over the last 11 years.
Using a Claims Management Company (CMC) such as Housing Disrepair Helpline can benefit claimants because we work with a panel of different specialist law firms experienced in handling housing disrepair claims.
Our panel includes solicitors specialising in different disrepair issues, allowing us to match tenants with legal professionals experienced in their particular problems, including pests, damp, mould and defective windows and doors.
Are You a Hackney Council Tenant Experiencing Housing Disrepair?
If you are a Hackney Council tenant experiencing unresolved repairs, Housing Disrepair Helpline may be able to help you obtain repairs and claim compensation.
We offer free initial advice to council and housing association tenants.
Repairs still outstanding?
Speak to our team for free initial advice.
Frequently Asked Questions About Hackney Council Housing Disrepair
Can I claim compensation from Hackney Council for housing disrepair?
Yes, potentially. Hackney Council tenants may be entitled to compensation if their landlord has failed to carry out repairs for which it is legally responsible. Each claim depends on the circumstances, including the landlord’s knowledge of the problems and whether it had a reasonable opportunity to carry out repairs.
How much compensation could I receive from Hackney Council?
Compensation depends on the severity and duration of the disrepair. For illustration, a tenant paying £680 per month could calculate compensation at 15% of rent, equivalent to £102 per month or £1,224 over 12 months. Actual compensation may be higher or lower. There is no automatic entitlement to 15% of rent.
Can I claim against Hackney Council for mice or pest infestations?
Potentially, yes. If mice are entering through structural defects, damaged skirting boards or other openings that Hackney Council is responsible for repairing, the landlord may have legal obligations to address those defects. See our guide to pest infestation claims.
Can I claim compensation for mould in my Hackney Council property?
Yes, potentially. Where damp or mould results from defects that Hackney Council is legally responsible for repairing, tenants may be entitled to pursue repairs and compensation. See our guide to damp and mould claims.
What should I do if Hackney Council keeps ignoring my repair complaints?
Report the problems to Hackney Council and keep photographs and records of your complaints. If repairs remain outstanding, Housing Disrepair Helpline can arrange specialist legal assistance where appropriate.
How long do Hackney Council housing disrepair claims take?
The time required depends on the complexity of the problems, the evidence available and whether Hackney Council disputes responsibility. A specialist solicitor can explain the likely timescale after reviewing the case.
Can I claim against Hackney Council while still living in my property?
Yes. Tenants do not generally need to leave their homes to pursue housing disrepair claims. A claim may seek both necessary repairs and compensation.
Can Housing Disrepair Helpline help Hackney Council tenants?
Yes. Housing Disrepair Helpline works with a panel of specialist housing disrepair solicitors and provides free initial advice to Hackney Council tenants experiencing unresolved repair problems. See also our no win no fee information.
Ready to get help with your repairs?
Tell us what has happened. Our team can discuss your next steps.
Published: 15/10/26
Tags: Hackney, Mice, Mould, Ongoing cases, Rodent Infestation, Window problems
Categories: On-going cases
