One Housing: Housing Disrepair Help from HDH
One Housing — know your rights
Still waiting for repairs? Worried about damp, mould or leaks? Housing Disrepair Helpline provides free initial advice for One Housing tenants, leaseholders and shared owners, and helps suitable enquiries access specialist legal support.
How we help One Housing residents
We listen to what has gone wrong, help you organise the details and, where appropriate, connect you with specialist solicitors to assess your options.
1. Tell us what’s happening
Explain the defects, when you reported them to One Housing, and what repairs remain outstanding.
2. Bring the evidence together
Photographs, messages, repair references and missed appointments help explain the history and the impact on your household.
3. Get specialist support
Where appropriate, HDH introduces you to a solicitor from its panel to assess repairs, compensation, funding and next steps.
Why choose Housing Disrepair Helpline?
Established in 2015, HDH is a claims management company working with a panel of specialist housing disrepair solicitor firms. We provide an initial point of contact, help bring your repair history together and help identify suitable legal support.
The focus is getting your home repaired and pursuing compensation where appropriate. Your appointed solicitor decides whether to accept the case and explains its merits, funding terms and next steps. Read our No Win No Fee information and published success stories.
We help council and housing association tenants, leaseholders and shared owners. We cannot help private tenants.
One Housing: published cases and outcomes
These independent published records provide context for residents. They are not cases claimed as HDH wins, and Ombudsman compensation is distinct from court damages. Each figure must be read alongside the case details; an offer or order is not confirmation of payment.
Adaptations, insulation, damp and unanswered repair concerns
The Ombudsman found maladministration in garden adaptation requests, double-glazing and basement insulation requests, damp reports and a bedroom dripping noise, plus service failure in complaint handling. It ordered £950: £300 for adaptations, £300 for windows and insulation, £150 for damp, £100 for the dripping noise and £100 for complaints. It also ordered a senior manager’s apology and an inspection. The order assessed handling failures across distinct issues; it did not establish that every requested improvement was automatically owed.
About One Housing and the published records
People searching for One Housing should note that its website now redirects to Riverside. Check current service contacts and the legal landlord on your agreement. The historical decision below is published under One Housing Group Limited.
What residents can learn
Keep adaptations recommendations and repair requests clearly identified. Ask for reasoned written responses and follow-up on investigations promised in complaint replies, especially where health or mobility needs are relevant.
Keep photographs, dates of reports, repair reference numbers, missed appointments and written complaint responses. Explain which rooms or facilities are affected and any household circumstances that increase the urgency. Give reasonable access for inspections and repairs.
Complaint, Ombudsman or legal claim?
| Route | What it addresses | What to consider |
|---|---|---|
| Landlord complaint | Ask for a repair response, explanation and remedy through the landlord’s procedure. | Keep a written record of the complaint and the response at each stage. |
| Housing Ombudsman | Examines complaints about member landlords and can make repair and compensation orders within its powers. | The service is free. Its compensation is not the same as court damages. |
| Legal claim | A solicitor assesses enforceable repair duties and whether repairs, damages or other remedies can be pursued. | Funding and cost risks must be explained. Disputed cases can take a number of months. |
Ask for advice about the order and suitability of these routes. Do not assume that a complaint pauses a legal time limit or that every route can deal with the same issues.
Your repair rights
For qualifying short tenancies, section 11 of the Landlord and Tenant Act 1985 may apply to the structure, exterior and relevant installations. Fitness for human habitation duties may also be relevant. A leaseholder’s position requires a separate assessment of the lease and applicable law.
Explore damp and mould, water leaks and roof and window problems.
Frequently asked questions
Does another resident’s award show what my claim is worth?
No. Each outcome depends on the facts, evidence and the route used. The sums above are case-specific Ombudsman remedies.
Do I need to use HDH to complain?
No. You can complain directly to your landlord and use the free Housing Ombudsman service yourself, subject to its rules.
Can I seek advice while repairs are still outstanding?
Yes. Explain what has been reported and what remains unresolved so a solicitor can assess the available options.
Sources checked 18 October 2026. Findings are described as at the dates of the decisions; later compliance has not been independently verified.
Ready to talk about your One Housing home?
Tell us what has happened and what still needs fixing. Request free initial advice from Housing Disrepair Helpline.
Or call 0800 612 4690.
Repair issues we can help with
Damp and mould
Leaks and flooding
Roofs and windows
Published: 18/10/26
Categories: Your Landlord
