Sanctuary Housing Leaseholder Reports Continuing Bathroom Water Leak

Housing Disrepair Helpline visited a leasehold property this year where Sanctuary Housing is identified as the freeholder, following reports of a continuing water leak causing substantial damage to a bathroom.

The leak is reported to have started in November 2025 and to originate beneath the bath in the property immediately above.

The assessment records significant damp and water damage to the bathroom ceiling and walls. A damp reading of 99.9 was recorded to the ceiling, while a reading of 40.0 was recorded to a bathroom wall.

A plumber previously cut a hole in the bathroom ceiling to drain accumulated water.

More than five contractors are reported to have attended, with photographs and reports sent to Sanctuary Housing. Despite these attendances, the assessment records that the required works had not been completed.

Housing Disrepair Helpline is now assisting and the process of getting the home fixed is underway.

The involvement of another property above the leaseholder’s home makes it important to establish the respective responsibilities of Sanctuary Housing, the leaseholder and any other relevant party.

Housing Disrepair Helpline Helps Leaseholders

Housing Disrepair Helpline does not only help council and housing association tenants. We also help leaseholders experiencing serious disrepair where responsibility for repairs may rest with their freeholder or managing party.

Leaseholder disrepair cases can be more complicated than standard tenancy disrepair claims because responsibility for roofs, windows, external walls, communal pipework, structural elements, drainage, communal areas and other parts of a building may depend upon the terms of the lease.

Housing Disrepair Helpline works with a panel of firms that are highly experienced in leaseholder claims.

Our panel’s experience means that the individual circumstances of the leaseholder’s case and the terms of their lease can be considered when determining who may be responsible for the outstanding repairs.

If you are a leaseholder and have repeatedly reported a repair problem to your freeholder but the problem has not been resolved, Housing Disrepair Helpline can help you understand the options available to you and the process of getting the necessary repairs carried out.

Housing Disrepair Helpline helps both tenants and leaseholders with housing disrepair problems.